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Friday Jul 28, 2017

Survey Management

Creating a common way for customers to interact with businesses is Red Oak’s foundation.  Embracing a simple-to-use process for all customer interactions is not only a benefit; it is a requirement in the fulfillment of the 21st Century Consumer’s expectations. The use of surveys has proven the best way for companies to garner a better understanding of their customers’ needs, wants and desires.  Incorporating surveys with an over-all, single database communication approach delivers far superior customer response and retention.

Utilizing the Red Oak Communication Engine™, businesses auto-generate surveys relevant to their customers’ experience. Offering 30-day post-sales CSI surveys, dealer surveys, and quality surveys, the Red Oak automated approach delivers the quality consumers expect from businesses, which with they interact.

From the simplest to the most complex, the Red Oak Online Survey Solution will gently guide the recipient through the survey. Red Oak’s solution automates the online data collection process and ensures complete accuracy allowing businesses to create, manage, deploy, and dynamically manipulate the surveys. To guarantee better response rates, Red Oak customizes the respondents' experience using logic transitions, set-up workflow alerts and launch personalized e-mail invitation and e-mail reminders.

Red Oak meets the administration challenges of the large enterprises while retaining its core user-friendly interface.

Benefits:

  • It is less expensive to send questionnaires online than to pay for postage or for interviewers
  • It is easier to make changes to questionnaire
  • Export and auto analyze data
  • Surveys can be delivered to recipients in seconds, rather than in days and results can me measured instantly
  • Research shows that response rates on private networks are higher with electronic surveys than with paper surveys or interviews
  • Research shows that respondents may answer more honestly with electronic surveys than with paper surveys or interviews